UK’s energy suppliers face plummeting customer satisfaction levels

The UK’s energy industry is facing some of the lowest customer satisfaction levels in its history (just 41%), with the Big Six group hitting hard the bottom of the tables, according to a brand new report in the business media.

According to a new market research report by Which?, npower recorded the lowest confidence and satisfaction levels, being rated at just around 31% satisfaction, followed by British Gas (39%), SSE (41%), ScottishPower (41%), EDF Energy (44%) and E.ON (45%).

At the other end of the satisfaction spectrum, small independent providers such as Good Energy and Ecotricity recorded significantly higher scores (close to 82%), closely followed by Utility Warehouse, Ebico, Ovo Energy and the Co-opeartive Energy.

The research also shows energy prices are the main concern for 84% of customers and only a quarter trust suppliers to act in their best interest.

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